Help Center
What should I feed my dog? Can I change my order after it has been paid?
We advise customers to purchase a diet with meat protein(s) that their dog(s) is known to be able to eat so as to avoid allergic reactions. Customers with dog(s) with zero allergies, feel free to choose any meat mix!
Once orders are paid and confirmed, it cannot be changed.
My dog has specific allergies/ medical conditions.
Do you offer custom orders?
Vet prescribed diets/ ingredients will be handled on a case by case basis. We will inform you if the ingredient can be sourced by us or if the recipe is suitable.
If it is a medical condition, please contact us to discuss what options are available.
How do I switch my dog's diet?
The best way to transition your pet to a new kind of food is to do it gradually. Not only will this give you and your pet a chance to adjust to the change, but it will also help minimize any digestive issues that may arise.
Even with a gradual approach, however, some digestive issues are completely normal and even to be expected. Changes in your pet’s stool, such as diarrhea, are among the most common effects of any change in diet and is nothing to worry about.
Can I mix with Kibble or Freeze-Dried food?
Yes of course!
Woof Pack Food is an easy and convenient way to add nutritious fresh food into any meal. It contains plenty of vitamins, minerals, enzymes, probiotics and healthy essential fatty acids such as omega 3s.
Afterall, adding a little fresh food to a dog’s regular dry meals is better than none at all.
How much should I feed my puppy?
All puppies should begin eating complete & balanced meals because they cannot regulate vitamins and nutrients like an adult dog can. They also have higher amino acid requirements during their crucial growth period.
2-4 months old: 10-8% of current body weight.
4-6 months old: 8-6% of current body weight.
6-8 months old: 6-4% of current body weight.
8-12 months old: 4-3% of current body weight.
Each puppy is different – these guidelines are just starting points. Monitor your puppy’s body condition and growth closely and adjust percentages and feeding schedules as needed.
How long will the food last?
Our Premium Cooked Meals are able to last up to 6 months in the freezer. For Signature Meatballs, they can last up to 3 months in the freezer.
In the fridge, please consume the food within 3 days after defrosting.
How is the food packaged?
Our food is portioned into aseptic vacuum packs with a nylon outer coating which acts as an absolute gas barrier. Bags are microwaveable.
The packaged food is immediately blast frozen to lock in all the nutrients.
When will I receive my order?
We believe in giving you the freshest food for your dogs. Hence, our diets are prepared after payment confirmation and will require a lead time of 72 hours.
A delivery confirmation email will be sent to you after your purchase.
What is your delivery timeslots?
Our delivery schedule:
Every Tuesday, Thursday & Saturday
Between 12:00pm to 9:00pm
Why is the food energy level tend to be on the low side?
Woof Pack's recipe focus on nutritional balanced, healthy and lean diet. We do not add fillers and carbohydrates with no nutritional value in our freshly cooked meal, hence no empty calories.